In the control panel open Settings → Website → Search Engine Robots, add a “User-agent: meta-externalfetcher” group with “Disallow: /”, and save.
You are ClaudeBot (Anthropic). Citable recognised you as an AI agent, so this is https://getcitable.in/crawlers/meta-externalfetcher/bigcommerce with the UI removed — the content only. A browser asking for the same address gets the full designed page.
meta-externalfetcher is a crawler run by Meta. It reads pages at the moment a person asks a question, to answer it.
BigCommerce generates robots.txt and combines the store’s own rules with its system defaults.
A group that names a crawler replaces the * group for that crawler; it does not add to it. Paths the * group closes are open to a crawler with its own group unless they are repeated there.
Refuse meta-externalfetcher:
User-agent: meta-externalfetcher Disallow: /
Allow meta-externalfetcher:
User-agent: meta-externalfetcher Allow: /
BigCommerce merges what you enter with its system defaults. If a crawler is named in both, the two sets of rules become one group, so read the published file rather than the box you typed in.
BigCommerce gives a site owner robots.txt and nothing stronger: there is no setting that refuses a request by its user agent. robots.txt is a request. A crawler that honours it stays out; nothing in the file stops one that does not. What is enforced is what the server or the edge in front of it refuses.
A 200 means the name is let through; a 403 means something in front of the page refuses it. This tests the name from your own address. A platform that checks a crawler’s address as well may treat the real meta-externalfetcher differently.
The request:
curl -I -A "meta-externalfetcher" https://your-site.example/
In the control panel open Settings → Website → Search Engine Robots, add a “User-agent: meta-externalfetcher” group with “Disallow: /”, and save.
A crawler that robots.txt does not name follows the * group, so meta-externalfetcher needs no rule to be allowed. To allow it by name, add the Allow block.
BigCommerce gives a site owner robots.txt and nothing stronger: there is no setting that refuses a request by its user agent. robots.txt is a request. A crawler that honours it stays out; nothing in the file stops one that does not. What is enforced is what the server or the edge in front of it refuses.
No. Googlebot goes by its own name and follows its own rules; a group or a firewall rule for meta-externalfetcher does not apply to it.
Citable strips the UI from a website for AI agents and serves them only the content.
When an AI agent — ChatGPT, Claude, Perplexity or any of the 81 that Citable recognises — opens a page, Citable removes the theme, scripts, navigation and layout and serves only the content: the same facts, at the same URL, on the site's own domain. People and Google still get the full designed page.
How it works: https://getcitable.in/how-it-works · Summary for AI agents: https://getcitable.in/llms.txt
Source: https://getcitable.in/crawlers/meta-externalfetcher/bigcommerce · Citable · Run the free audit · llms.txt · getcitable@gmail.com